Frequently Asked Questions

Everything you need to know about bringing harmony to your home.

What is the typical delivery timeframe for my order?

Most orders are processed within 1-2 business days. Shipping usually takes 5-7 business days depending on your location, though handcrafted items may require additional time for preparation.

How do you ensure fragile home decor items arrive safely?

We use premium, multi-layered protective packaging including eco-friendly bubble wrap and reinforced boxes to ensure your home accents and spiritual artifacts arrive in perfect condition.

What is your return policy?

We offer a 7-day return policy for most items. If you are not satisfied with your purchase, please ensure the product is in its original packaging and contact our support team to initiate a return.

Are your products handmade or mass-produced?

At Svastika, we prioritize authenticity. Many of our home decor pieces and idols are handcrafted by skilled local artisans, which means each piece may have unique, minor variations that add to its character.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through a secure, encrypted payment gateway.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email and SMS with a tracking link to monitor your package's journey in real-time.